How Xclusiv Livery Handles Personal Information

1. Information We Collect

We collect information you provide directly to us, information related to your bookings and account, and limited technical information generated by your use of the website.

• Contact and identity details, such as your name, email address, phone number, mailing address, and saved pickup location details.
• Booking details, such as ride type, passenger count, luggage count, pickup and drop-off information, stops, notes, timing, and related service preferences.
• Account information, such as your password hash, login activity, saved receipts, profile photo, and customer portal preferences.
• Payment-related information necessary to process reservations. Card information is processed by our payment providers, including Stripe, and we do not store full payment card numbers on our servers.
• Communications you send to us, including email inquiries, contact form submissions, support messages, and marketing opt-ins.
• Technical and usage data, such as IP address, browser type, device information, cookies, and activity on our website.

2. How We Use Information

We use personal information to operate our transportation business, provide customer support, manage bookings, secure the site, and improve the customer experience.

• To create, confirm, manage, and support reservations.
• To communicate with you about quotes, receipts, updates, reminders, and service issues.
• To populate your customer account, save preferences, and make future booking faster.
• To help our dispatch and driver team identify you and deliver the requested transportation services.
• To process authorized charges, manage billing records, and investigate payment disputes or fraud.
• To maintain website security, enforce our terms, troubleshoot issues, and improve performance.
• To send marketing or promotional messages when you have requested them or where otherwise permitted by law.

3. How We Share Information

We do not sell your personal information for cash. We may share information only as reasonably necessary to run the business, comply with law, or protect our rights.

• With payment processors and financial service providers involved in secure transaction processing.
• With technology, hosting, analytics, email, and support vendors that help us operate the site and business systems.
• With chauffeurs, dispatch personnel, and service partners to the extent needed to complete a reservation.
• With legal, regulatory, insurance, or law enforcement authorities when required or when reasonably necessary to protect people, property, or legal rights.
• In connection with a merger, asset sale, restructuring, financing, or similar business transaction, subject to applicable confidentiality and legal protections.

4. Cookies, Tracking, and Do Not Track

We use cookies and similar technologies to keep the site functioning, remember preferences, measure traffic, secure logins, and improve performance. Some third-party tools may also place cookies or collect device-level information.

At this time, our website does not respond differently to browser-based Do Not Track signals. Third parties may collect information about your online activities over time and across different websites when you use our site, depending on the services we use.

5. Your Choices and Access

You may update certain account details through the customer portal. You may also contact us to request access, correction, or deletion of certain personal information, subject to legal, safety, fraud-prevention, and recordkeeping obligations.

• You may opt out of marketing emails by using the unsubscribe link or contacting us directly.
• You may request that saved profile details or saved pickup locations be updated or removed.
• Residents of certain states may have additional privacy rights under applicable law. We will review and respond to requests as required by the laws that apply to us and the request.

6. Data Retention

We retain personal information for as long as reasonably necessary for booking fulfillment, customer service, account functionality, tax and accounting records, fraud prevention, legal compliance, dispute resolution, and enforcement of our agreements. Retention periods may vary depending on the type of information and the reason we collected it.

7. Security

We use administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure. No system can guarantee absolute security, so you should also use caution when sending information online and keep your account credentials confidential.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us through the site, please contact us so we can review and address it.

9. Third-Party Services and Links

Our site may link to third-party websites or services, and some of our tools are powered by third-party providers. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations, or service offerings. When we make material changes, we may post an updated policy on this page and revise the effective date above.

11. Contact Us